FAQ & Site Info
FAQ
PayPal is the only form of payment accepted.
You can save on shipping by combining items. If there is a significant over payment in the shipping fees paid, the overpayment will be refunded to your PayPal account.
Yes. PatternGal ships Worldwide.
The buyer is responsible for all import taxes and duties.
PatternGal is an earth friendly shop and whenever possible re-cycled envelopes and re-purposed cardboards are used.
Orders are shipped via Canada Post with a 7-10 or less business day delivery to most locations. Accurate information will be provided for customs purposes. If you require your order sooner, please contact the shop to arrange for an alternate delivery method.
Orders are shipped within 3 business days of receiving cleared Paypal payment.
Orders are shipped via Canada Post Letter Mail with a 4 to 7 business day delivery to most locations.
Yes. After orders are posted, you will receive an email from Paypal confirming shipment.
No. Please save a copy of your eCRATER order and PayPal payment as your proof of purchase.
YES. All products sold are "guaranteed as described." Please contact the shop if there are issues with your purchase.
Returns will be accepted and refunds made if your item has been misrepresented. Please contact the shop within 60 days of your purchase to resolve any issues. Sales will be considered final after 60 days. Thank you for understanding.